Shipping policy

Effective date: November 10, 2026

Where we ship

We currently ship to addresses in the United States only.

Shipping cost

Standard shipping within the United States is free.

How long it takes

Every ornament is made to order by our production partners in the United States. Total delivery time = production time + transit time:

  • Production: usually 1 to 3 business days after your order;
  • Standard transit: usually 2 to 5 business days.

These times are estimates based on our production partners' current performance. Production usually takes longer from late November through December. Business days are Monday to Friday, excluding US federal holidays.

Holiday orders

To receive your ornament before Christmas, we recommend ordering by December 8, 2026. This date is our best estimate and is not guaranteed. Carriers can be slower in December.

Tracking

You'll receive a tracking link by email when your order ships.

If your order is delayed

If we can't ship your order within the time we promised, we will email you before that time passes. We'll give you a new estimated shipping date and the choice to accept the delay or cancel your order for a full, prompt refund. If you don't reply, we'll treat a first delay of 30 days or less as accepted. For any longer delay, or any further delay, we'll only continue with your express agreement; otherwise we'll cancel your order and refund you in full.

Wrong or incomplete address

Please check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, we can reship it once you confirm the correct address. A second reshipment may be charged at cost.

Lost or stolen packages

If your tracking shows no progress for 7 business days, or your package is marked delivered but you can't find it, contact us at support@keepwellgoods.com. We'll open an investigation with our production partner and the carrier. If the package is confirmed lost in transit, we'll reprint and reship it at no cost, or refund you.

Questions

Email support@keepwellgoods.com.