Terms of service

Effective date: November 10, 2026

These Terms of Service ("Terms") govern your use of the Keepwell Goods online store at keepwellgoods.com and any purchase you make from it. By using our store or placing an order, you agree to these Terms.

1. Who we are

Keepwell Goods ("we", "us") is an online store selling personalized gifts. Contact: support@keepwellgoods.com.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Products and personalization

  • Our products are made to order and personalized with the details you provide, such as breed, name, and year.
  • You are responsible for the accuracy of the personalization you enter, including spelling. See our Refund Policy for the 2-hour change window.
  • Colors on screen can differ slightly from the printed product, and small size variations described on the product page are normal.
  • Our ornament illustrations represent dog breeds, not individual animals.

4. Text you provide

When you enter a name or other text, you confirm that you have the right to use it and that it is not illegal, offensive, or infringing on someone else's rights. We use it only to make and deliver your order, and share it with our production partners for that purpose. We may refuse or cancel an order, with a full refund, if the text doesn't meet these Terms.

5. Prices and payment

  • Prices are shown in US dollars and include free standard shipping within the United States unless stated otherwise.
  • Any sales tax due is shown at checkout.
  • Payments are processed by PayPal. Your order is confirmed once payment is authorized.
  • If a price is clearly wrong because of an error, we may cancel the order and refund you in full.

6. Shipping, refunds, and cancellations

Shipping, delays, refunds, and cancellations are covered by our Shipping Policy and Refund Policy, which are part of these Terms.

7. Our intellectual property

Our designs, illustrations, texts, and store content belong to us or our licensors. You may not copy or resell them without our written permission. The physical product you buy is yours to keep, display, or give as a gift.

8. Limitation of liability

To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damages. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived, including the laws of the state where you live.

9. Changes

We may update these Terms. The version in effect when you place your order applies to that order.

10. Contact

Questions about these Terms: support@keepwellgoods.com. We reply within 1 to 2 business days.